To ensure your preferred appointment time, it is recommended you schedule your spa experience with as much advance notice as possible or at the conclusion of your last experience. Our professional staff allocates time especially for each guest; therefore, a credit card is requested to guarantee these reservations. All spa experiences are subject to availability. Menu services and prices are subject to change without notice. We reserve the right to refuse service to anyone.
Spa Cancellations or Rescheduling
Please cancel your scheduled appointment at least 24 hours in advance to avoid a $25.00 cancellation fee. Any appointment cancelled within 6 hours of your scheduled appointment time will incur a cancellation fee of 50% of the total amount of services scheduled. No shows will be charged for full service(s). An 18% gratuity will be automatically added to your bill for convenience.
To begin your spa journey in a relaxed state, we ask that you arrive 15 minutes prior to your scheduled appointment time. For new guests, please allow 30 minutes to accommodate completion of your guest profile. Spa robes, slippers, and beverages are provided for your comfort. Delayed arrival will limit the time for your experience, reducing the effectiveness of your treatment and the expectations of your visit. In consideration of other spa guests, service time will not be extended for delayed arrivals, and the full price of your service will be charged. Please notify our staff if there are any special physical or medical needs or conditions they need to consider prior to your services. (i.e. Pregnancies, Sensitivities, or Aggressive Medications). We recommend valuable items be left at home. The Woodhouse is not responsible for lost or stolen items.
Some services may require parental release before services are rendered. Please contact a Spa Concierge to discuss specific age requirements. We love children; however, we want you to relax. We encourage you to make childcare arrangements and enjoy the spa without your little ones. We reserve the right to refuse service to anyone.